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A participant uses a different email address than in the invitation

Case 1:

If the participant is duplicated in the system, proceed as follows:

  • Select the participant with the email address that the participant will definitely use.
  • Copy the email address to the cache.
  • Delete the email address from the field
  • Save the participant without email address
  • Open the participant with the email address (for which the booking was created)
  • Insert the email address from the cache
  • Tick on the box ‚Inform participants by email‘.
Case 2:

The participant is in the system with the ‚wrong‘ email address – proceed as follows:

  • Open the participant and enter the correct email address
  • Tick on the box ‚Inform participants by email‘.

In both cases, the participant will receive an email requesting him/her to register with his/her data, thereby agreeing to the exchange of data.

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